| Issue ID | 1355570 |
| Internal NHTSA # | 10954054 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C350 |
| Model Year | 2008 |
| File date | 26/01/17 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Steering lock issue. Engine does not crank and car does not start. Upon inserting key, an message pops up asking to remove the key. Steering wheel is locked and car stuck in park. Due to the configuration of my parking garage and the fact that the steering wheel was locked, it took me several days and 4 different tow trucks to successfully tow the car 1. 5 miles to my local mb dealership. The diagnosis and repair of the faulty steering lock, which the service advisor says happens all the time with my model, took an entire week. I was told mb does not offer a loaner car in this situation. All in all, it took my 2 weeks to finally get my car working again. The repair was $1,200. Add in the 4 tow trucks, and 2 weeks of rental car and this was easily a $2,000 issue. Mb should issue a recall given that this issue is so prevalent and clearly a fault with the steering lock part. |
| Vehicle Mileage at Failure | 80000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | OAKLAND, CA |
| VIN pattern | WDDGF56X78RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |